How can we help?

We accept Cash on Delivery (COD) and major Mobile Banking platforms (bKash, Nagad, Rocket) for your convenience.

Since we process orders quickly to ensure fast delivery, please contact us within 2 hours of placing your order if you need to make changes. Once an order is marked as "Shipped," it cannot be modified.

Yes, our formulas prioritize skin barrier health using ingredients like Ceramides and Oat Extract. However, for highly active serums (like Vitamin C or Salicylic Acid), we always recommend performing a patch test first.

Yes, but layering depends on the active ingredients. We recommend applying lighter, water-based serums first, followed by heavier formulations or lotions.

Due to the clinical and hygienic nature of our skincare products, we strictly only accept returns for items that arrive damaged, leaked, or defective. Claims must be made within 7 days of delivery.

Please email our support team at info.fesderm@gmail.com with your order number and photos of the damaged product, and we will arrange a replacement.

For orders within Dhaka, standard delivery takes 1-3 business days. For outside Dhaka, please allow 3-5 business days. International shipping from our Thailand facility varies by destination.

Yes, we offer complimentary standard shipping on all orders over ৳2000 within Bangladesh.

Once your order is handed over to our courier, you can use your Order Number and Email on our Track Order page to see live updates.